FAQS
HOW MUCH DOES SHIPPING COST?
The shipping cost may vary depending on the shipment location and total value of the order. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your total price.
Or you can see the shipping cost in our Shipping policy.
Or you can see the shipping cost in our Shipping policy.
WHERE DO WE DELIVER?
We ship within the European region, with the exception of the following countries: Russia & Ukraine.
We also provide full door-to-door tracking updates for 32 countries .
Full tracking is provided for the following countries:Germany, Austria, Belgium, France, Italy, Liechtenstein, Netherlands, Switzerland, Luxembourg
For any countries not listed above, tracking will stop once the package is handed over to the country’s international carrier. For these countries, we do not receive additional tracking updates or delivery confirmation, therefore we are not liable once they have been transferred to the international carrier.
We also provide full door-to-door tracking updates for 32 countries .
Full tracking is provided for the following countries:Germany, Austria, Belgium, France, Italy, Liechtenstein, Netherlands, Switzerland, Luxembourg
For any countries not listed above, tracking will stop once the package is handed over to the country’s international carrier. For these countries, we do not receive additional tracking updates or delivery confirmation, therefore we are not liable once they have been transferred to the international carrier.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.
We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We accept shipping to PO Boxes for the Economy shipping method, however, we are unable to ship to Military APO/FPO addresses.
The orders that utilize Ground, Two-Day, and Overnight shipping methods cannot be delivered to a PO Box.
We accept shipping to PO Boxes for the Economy shipping method, however, we are unable to ship to Military APO/FPO addresses.
The orders that utilize Ground, Two-Day, and Overnight shipping methods cannot be delivered to a PO Box.
HOW CAN I CHANGE THE SIZE/ COLOR/ SHIPPING ADDRESS BEFORE THE ITEM SHIP?
Because our production facility is automated for processing orders as fast as possible, the time to make changes to your orders is often limited. Any requests to change an order must be submitted before the item has entered production.
Once your order is placed, you may contact customer support within 12 hours to request order adjustments such as address changes. After 12 hours, your order will enter processing and we cannot guarantee that modifications can be made. This does not affect your statutory 14-day withdrawal right after receipt of goods under EU consumer law.
Because our production facility is automated for processing orders as fast as possible, the time to make changes to your orders is often limited. Any requests to change an order must be submitted before the item has entered production.
Once your order is placed, you may contact customer support within 12 hours to request order adjustments such as address changes. After 12 hours, your order will enter processing and we cannot guarantee that modifications can be made. This does not affect your statutory 14-day withdrawal right after receipt of goods under EU consumer law.
WHAT ARE YOUR REPLACEMENT & RETURN POLICIES?
We stand behind the quality of our products & guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge — simply submit a customer support request with a photo of the items in question & one of our representatives will issue an immediate replacement. Replacement orders are prioritized in our production facility in order to ship as quickly as possible.Â
WHAT SHOULD I DO IF MY TRACKING NUMBER DOESN'T WORK?
It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 45 business days or 60 business days (international).
We stand behind the quality of our products & guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge — simply submit a customer support request with a photo of the items in question & one of our representatives will issue an immediate replacement. Replacement orders are prioritized in our production facility in order to ship as quickly as possible.Â
WHAT SHOULD I DO IF MY TRACKING NUMBER DOESN'T WORK?
It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 45 business days or 60 business days (international).
WHAT SHOULD I DO IF A PACKAGE IS MISSING?
Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:
1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service if the package still can't be found.
Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:
1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service if the package still can't be found.
IS THERE A CANCELLATION FEE AVAILABLE?
If the order qualifies for cancellation, there is no cancellation fee. However, the payment gates will not refund the transaction fee that the cost they charged.
If the order qualifies for cancellation, there is no cancellation fee. However, the payment gates will not refund the transaction fee that the cost they charged.
CAN I APPLY A PROMOTION CODE AFTER MY PURCHASE IS COMPLETED?
We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service within 12 hours.
We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service within 12 hours.
HOW DO I USE A PROMO CODE ON CHECKOUT?
If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.
If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.
CAN I USE 2 PROMO CODES AT THE SAME TIME?
Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.
Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.
CAN I PLACE AN ORDER OVER THE PHONE?
We don't currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.
We don't currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.
CAN I RETURN MY PACKAGE?
If there is an issue with the order you receive, please contact us within 14 days of receiving your order. Our customer service department will then help provide a replacement or refund if deemed appropriate.
If there is an issue with your order, please contact us within 14 days of receiving it. We will review the issue and, if applicable, offer a return, replacement, or refund in accordance with our Return & Refund Policy. Please note that for returns, the return shipping cost will be deducted from your refund
If there is an issue with the order you receive, please contact us within 14 days of receiving your order. Our customer service department will then help provide a replacement or refund if deemed appropriate.
If there is an issue with your order, please contact us within 14 days of receiving it. We will review the issue and, if applicable, offer a return, replacement, or refund in accordance with our Return & Refund Policy. Please note that for returns, the return shipping cost will be deducted from your refund
HOW CAN I EXCHANGE MY ITEMS?
Our items do not currently provide an exchange option. If there is an issue with the order you receive, please contact us within 14 days of receiving your order. One of our representatives will be happy to help make things right. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.
Our items do not currently provide an exchange option. If there is an issue with the order you receive, please contact us within 14 days of receiving your order. One of our representatives will be happy to help make things right. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.
WHEN THERE ARE UNKNOWN CHARGES, WHAT SHOULD I DO?
You might not identify a charge for some reason. Please adhere to the guidelines below.
1. For complete details about your order, please refer to your Order Confirmation.
2. Inquire if any of your family or friends have ordered from us using your information.
3. To find out more, get in touch with your bank.
4. Contact our customer service for prompt assistance.
You might not identify a charge for some reason. Please adhere to the guidelines below.
1. For complete details about your order, please refer to your Order Confirmation.
2. Inquire if any of your family or friends have ordered from us using your information.
3. To find out more, get in touch with your bank.
4. Contact our customer service for prompt assistance.
WHY MY PAYMENT ISN'T ACCEPTED?
To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You can try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.
To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You can try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept PayPal.
We accept PayPal.
WHEN WILL MY CARD BE CHARGED?
As soon as your order has been successfully placed.
As soon as your order has been successfully placed.
WHAT IF I FIND SOMETHING SUSPICIOUS REGARDING MY PURCHASE?
We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right away if you receive any correspondence that you suspect may not be from our store.
We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right away if you receive any correspondence that you suspect may not be from our store.
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
Please see our PRIVACY STATEMENT.